Legal and other policies

1. OVERVIEW

   Nissan Philippines, Inc. (the ‘Company’, ‘we’, or ‘us’) was founded on September 23, 2013 and is a joint venture formed by Nissan Motor Co., Ltd. (Nissan) and longtime partners Universal Motors Corporation and Yulon Philippines Investment Co. Ltd. The Company has been operating as the sole national sales company in the Philippines unifying the Nissan brand under one umbrella.

   As we continue to grow our share in the market by broadening our product lineup with exciting vehicles, strengthening sales and fortifying its service across the nation, we inevitably collect and process Personal Information of our customers.

   We understand the importance of privacy to our customers, and we are committed to the highest standards of privacy and data protection compliance and expect everyone in our Company to adhere to these standards. We demand highest standards of ethics and compliance with applicable laws and rules from our management, employees, and third party suppliers and service providers.

2. TO WHAT DOES THIS PRIVACY STATEMENT APPLY?

   This Statement applies to all our systems involving the processing of customer Personal Information.

   This Statement does not apply to any website, product or service of any third-party organization even if the website links to (or from) our Website. Please always review the privacy practices of any third-party organization before deciding whether to provide any information.

3. WHAT INFORMATION DO WE COLLECT?

   The term “Personal Information”, as used in this Statement, refers to any data (whether by itself or when linked with other information) in the possession of, or likely to come into the possession of the Company, that can be used to identify a specific living person.

   Personal Information does not include information that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person.

   We collect the following Personal Information from our customers:

   • Full name

   • Contact details such as e-mail address, telephone and/or mobile number

   • Payment Information

   We also collect Vehicle Information for provision of after-sales services, which can be coursed through any of the authorized Dealers, at the convenience of the customer.

   For purposes of market analytics and research, as well as improving the design of our products and our sales strategy, we also collect the following:

   • Age

   • Email Address

   • ID Number

   • ID Type

   • Tax Identification Number

   • Gender

   • Ethnicity

   • Occupation

   • Marital Status

   • Address

   • Salary Range

   • Birthday

   • Employment information

   • Household information

4. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

   We collect your Personal Information for the following purposes:

   • To prepare the documentation needed for the purchase of the vehicle, including in-house or third-party financing scheme, if applicable;

   • To manage the process of billing the Purchase for vehicles purchased and services rendered;

   • To facilitate the release or delivery of the vehicle;

   • To provide after-sales support services;

   • To process your payments for products and services, in person or through our applications, based on your chosen mode of payment;

   • To allow flexibility of customers in choosing the most convenient Nissan Service Center to provide required services for the Nissan vehicle;

   • To receive customer complaints or feedback and take necessary action in response to the complaint or feedback;

   • To maintain communication with Purchaser and inform the Purchaser of Nissan’s newest vehicle line-up and services offered;

   • To keep Purchasers updated on promotions and announcements from dealers or from the Company based on your interests, personal and business characteristics, and location;

   • To gather feedback and information, including sales and service experience

   • To facilitate warranty registration and approval of claims, enable claims payment processing, submit the same to the Global Warranty System for Supplier Chargeback, make a Weekly Analysis of Claims per model per dealer, and issue the Warranty Claims Policy;

   • To assess Service Campaign-affected vehicles, provide an analysis of affected vehicles, and enable data comparison of affected vehicles and possible repair of vehicles;

   • To facilitate the registration in our NIMS Database;

   • To identify units sold by dealers for matching of incentive reimbursement;

   • To identify customer raffle winner;

   • To reconcile Company’s records with dealer records, consolidate reports, provide materials for business review and internal meetings; and

   • To assert and defend any legal claims.

5. TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?

   Subject to the Data Privacy Act, we may share, preserve, transfer, and disclose your Personal Information to the following:

   • Nissan Philippines, Inc., its management, employees, agents, authorized representatives, including its network of authorized Dealers, the management, employees, agents, and authorized representatives of the latter;

   • Third party suppliers and service providers that help us provide our products and services, to the extent needed to perform their duties and their functions;

   • Payment gateways and payment providers whom you may choose as a method of payment, to the extent necessary to facilitate your payment transactions; and

   • Government authorities and such entities that may have a legitimate and legal interest in the information, in response to a legal request such as a search warrant, court order or subpoena, if we believe in good faith that we are required to do so under the law.

6. HOW DO WE COLLECT YOUR INFORMATION?

   Broadly speaking, we collect information in three ways: (1) when you provide it directly to us, (2) when we obtain verification information about you or your company through trusted third parties, and (3) passively through technology such as “cookies”.

   Specifically, we collect Personal Information [about] you from our accredited dealers who input the same to our system. We also collect your Personal Information through the contracts and forms that you submitted to or was acquired by us with your authorization, verification with trusted third parties, and passive technologies (e.g. cookies).

7. HOW DO WE PROCESS YOUR INFORMATION?

   Broadly speaking, we process your information both electronically and manually. To identify and prioritize leads and contact those leads (which may include you), we may run your Personal Information through a lead scoring system with the use of machine learning algorithms. These processes will not significantly affect you but will help us improve our marketing and communications to you.

8. ONLINE PAYMENT PROCESSING

   When you avail of our or our dealers’ products and services, we strive to make these transactions convenient for you. As such, we provide a variety of payment options for you to choose from. For online payments, our applications and websites integrate payment gateways and payment providers to facilitate the payment process.

   When you choose a payment method, you do so at your own discretion. Your chosen payment method may provide you with a link directing you to their own site or landing page to facilitate your payment request. These are third party sites, separate from Nissan’s website or apps, and have separate and independent privacy policies and terms and conditions. We do not own nor operate such third party sites. Do take time to read and understand their privacy policies and terms and conditions.

   Your chosen payment method may require you to login or access your chosen payment source (e-wallet, credit card, online banks, etc.) to complete the payment. In doing so, do know that Nissan does not, in any way, access such sources or accounts and do not collect these information from you. If you have any questions or wish to understand how your chosen payment method and payment sources process your personal data, please contact them directly.

   We will be prompted by the payment gateway or payment provider once payment has been made.

9. WHAT ARE YOUR RIGHTS AS A DATA SUBJECT AND HOW DO YOU EXERCISE THEM?

   As a data subject whose Personal Information will be collected and processed by us, you are entitled to the following rights, pursuant to Section 16 of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and Section 34 of its Implementing Rules and Regulations:

   1. Right to be informed

      You have the right to be informed whether Personal Information pertaining to you shall be, are being, or have been processed, including the existence of automated decision-making and profiling.

   2. Right to object

      You have the right to object to the processing of your Personal Information, including processing for direct marketing, automated processing or profiling. You shall also be notified and be given an opportunity to withhold consent to the processing in case of changes or any amendment to the information supplied or declared to the data subject.

   3. Right to Access

      You have a right to be given access to specific kinds of information identified in the Data Privacy Act upon reasonable demand.

   4. Right to Rectification

      You have the right to dispute the inaccuracy or error in the Personal Information and have us correct it immediately and accordingly, unless the request is vexatious or otherwise unreasonable.

   5. Right to Erasure or Blocking

      You shall have the right to suspend, withdraw or order the blocking, removal or destruction of your Personal Information from our filing system.

   6. Right to Damages

      Upon presentation of a valid decision, we recognize your right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of Personal Information, taking into account any violation of your rights and freedoms as data subject.

10. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

    Generally, we shall keep your Personal Information in our database for a period of ten (10) years, after which period, the same shall be deleted unless needed for:

    • the fulfillment of declared, specific, and legitimate purpose;

    • the establishment, exercise, or defense of legal claims, such as ongoing investigations, legal proceedings, and litigation; or

    • legitimate business purposes, which must be consistent with standards followed by the applicable industry or approved by the appropriate government agency.

    Personal Information provided to us shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party, or prejudice the interests of our customers.

    For a more detailed discussion regarding the retension of your Personal Information, please refer to our Data Retention Policy.

11. WHY DO WE RETAIN YOUR PERSONAL INFORMATION?

    We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by the Data Privacy Act of 2012. Please note that we have a variety of obligations to retain the Data that you provide to us, including to ensure that transactions can be appropriately processed, settled, refunded or charged-back, to help identify fraud and to comply with anti-money laundering and other laws and rules that apply to us and to our financial service providers. There may also be residual Data that will remain within our databases and other records, which will not be removed.

12. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

    This Company has put in place physical, electronic, and managerial procedures designed to help prevent unauthorized access, to maintain data security, and to use correctly the Information we collect online. These safeguards vary based on the sensitivity of the Information that we collect and store.

    Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If the customer has reason to believe that his interaction with us is no longer secure (for example, if the customer feels that the security of his account has been compromised), please contact our Data Protection Officer immediately. His contact details are provided in Part XII below.

13. USE OF ANALYTIC TOOLS AND COOKIES

    We or our authorized service providers may use cookies and other similar technologies for storing data to help provide you with a better, faster, safer, and personalized experiences when you use the services or access our website and applications. We may also use the information for analytics purposes to provide us with metrics on the use of our website and applications. When you visit our website and applications through your computer, mobile device, or any other device with internet connectivity, our servers may automatically record data that your browser sends whenever you visit a website. This data include:

    • computer or device's IP address;

    • clicks;

    • webpage you were visiting before you came to the Website;

    • pages viewed; and

    • cookie IDs.

    This data is collected for analysis and evaluation for the purposes stated in of this policy and in order to help us improve our website and applications, and the services and products we provide.

14. WHAT ABOUT CHANGES TO THIS STATEMENT?

    We may change this Privacy Statement. The date indicated at the top of this Privacy Statement indicates when this Privacy Statement was last revised. Any changes are effective when we post the revised Privacy Statement for Customers on our website.

    We may provide you with disclosures and alerts regarding this Privacy Statement by posting them on our website. Disclosures and notices in relation to this Privacy Statement or Personal Information shall be considered to be received by you within twenty-four (24) hours of the time they are posted to our website.

15. HOW CAN YOU REACH US?

    If you have any questions or suggestions about this Privacy Statement or would like to access or seek correction of your Personal Information, or if you have any complaints regarding our privacy practices, please contact our Data Protection Officer:

    DATA PROTECTION OFFICER
    Nissan Philippines, Inc.
    9F Ecoprime Building 32^nd St. cor. 9^th Ave.
    Bonifacio Global City, Taguig City
    (+63 2) 8230-6000
    dpo@nissan.ph

    Because email communications are not always secure, you are asked not to include credit card or other sensitive data (such as racial or ethnic origin, political opinions, religion, health, or the like) in emails sent to us.

I.           General

Nissan Philippines, Inc. (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “as of” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.  

II.          Use of Cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

III.        Types of Cookies

The following types of cookies may be used when you visit the Site:

a.    Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gathe information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

b.    Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

In order to provide better content and service, this site uses the Decibel Insight web analytics service. This site does not use Decibel Insight to collect any information that may be personally identifiable to you. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms.

Decibel Insight does not track your browsing habits across other third-party websites.

For more information about the data practices of Decibel Insight, please visit their privacy policy - https://www.decibelinsight.com/privacy-policy/

You can opt out of Decibel Insight tracking by visiting - https://www.decibelinsight.com/OptOut/

The following cookies are used by Decibel Insight and will be stored on the browser or device of visitors accessing a Decibel Insight enabled web property. 

c.    Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

d.    Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

e.    Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

f.     Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page.  These cookies cannot be turned off individually, but you can disable all cookies in your browser.

g.    Third-Party Cookies

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

IV.        Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

Apple Safari

Google Chrome

Microsoft Edge

Microsoft Internet Explorer

Mozilla Firefox

Opera

Android (Chrome)

Blackberry

Iphone or Ipad (Chrome)

Iphone or Ipad (Safari)

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.

V.          Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

VI.        Contact Us

If you have questions or comments about this Cookie Policy, you may direct such questions or comments to:

Data Protection Officer

9th Floor Ecoprime Building, 32nd Street corner 9th Avenue Bonifacio Global City, Taguig City, Metro Manila Philippines

(02) 8230-6000

dpo@nissan.ph

All information whether specific or general, descriptions, explanations, specifications and illustrations contained in this website are based on the latest product information available at the time of publication

Product specifications, features, photographs and product shots of NISSAN Vehicles and such other products (collectively referred to as “NISSAN Products”), featured and/or seen and/or made available for sale by NISSAN PHILIPPINES, INC. (“NPI”) this website, may be shown fitted with one or more optional extras, including but not limited to alloy wheels, driving lights, bull-bars, tow-bars, trays and mirrors. Unless otherwise expressly indicated, all prices quoted do not include the cost of any optional extras. Moreover, the NISSAN Products shown may vary from the actual commercial NISSAN Products released in the Philippines and due to variations in computer hardware and software, actual vehicle colors may vary from those reproduced on this site.  Please see your Nissan Dealer for further information.

NPI reserves the right, at its discretion at anytime, and without prior notice, to change the information and any written or visual content of the website, discontinue or change models, features, specifications, designs, and prices of the Nissan Products referred to in this site without incurring liability for any errors in the printing error or inaccuracy in any way. Always consult your Nissan Dealer for the latest information on models, specifications, features, prices, options and availability.

In addition, NPI. reserves the right to change information such as car information, news, promotions, photographs, and similar items, displayed on the website www.nissan.ph without advance notice required.   

The user undertakes to review the website policies periodically and acknowledges that the use of the website after any such amendment(s) to the website policies signifies acceptance thereof.